PRIVACY POLICY

1. Introduction

At hibiscus-cbd.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal data when you visit our website and make purchases.

2. Data controller

The person responsible for processing your personal data is:

• Trade name: HIBISCUS SHOP

• Address: Alicante, Spain

• Tax ID Number: Z1160673Y

• Contact email: contact@hibiscus-cbd.com

• Phone: +34 685 994 707

3. What personal data do we collect?

We collect the following personal data:

• Identifying information: name, surname, email address, shipping address, phone number.

• Payment details: bank card details (if you decide to make an online payment).

• Browsing information: IP addresses, cookie data, geographic location, browsing behavior on our website.

4. How do we use your data?

We use your personal data for the following purposes:

• Process and manage your orders : To fulfill the contract for the purchase and delivery of products.

• Customer service : To answer your questions or resolve problems.

• Improve the user experience : Analyze and improve our services and the experience on the website.

• Sending commercial communications : If you have given your consent, we will send you offers and promotions related to our products.

5. Legal basis for data processing

The processing of your data is based on the following legal bases:

• Consent : For the sending of commercial communications and the use of cookies.

• Exercise of a contract : To process and manage your orders.

• Legitimate interests : To improve the quality of our services and to prevent fraud.

6. Who can access your data?

Your personal data will not be transferred to third parties, except in the following cases:

• Service providers : We use service providers such as payment platforms and shipping services. These providers can only use your data to perform their functions and must comply with data protection laws.

• Legal requirements : If required by law, we may share your data with the authorities.

7. User rights

You have the following rights regarding your personal data:

• Access : You can request a copy of the personal data we hold about you.

• Rectification : You can correct any inaccurate or incomplete personal data.

• Deletion : You can request the deletion of your personal data, unless we have legal reasons to keep it.

• Objection and limitation : You can object to or request that we limit the processing of your data.

• Portability : You can request the transfer of your data to another service provider.

To exercise your rights, you can contact us via email at contact@hibiscus-cbd.com .

8. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, alteration, or destruction. However, we cannot guarantee absolute security on the Internet.

9. Data Preservation

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable laws.

10. Cookies

This site uses cookies to improve the user experience. You can find more information about the use of cookies on our Cookies Policy page.

11. Changes to this policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page, and we will indicate the date of the last revision 12/2024.